Monday, 19 December 2011

Patient views at NHS goals' core

Andrew Lansley: "Nobody wants to be in a position where they treat patients but don't know what results they achieve"

NHS shake-up: The sticking points Is the NHS set for an autumn of discontent? Analysis: Why the NHS wants to move on Patient surveys are to be at the centre of new goals to measure the quality of care received in the NHS in England.

Speaking at a London hospital, Health Secretary Andrew Lansley will call for focus on what matters most to patients.

The latest NHS "Outcomes Framework" stresses surveys of patients, including children, and bereaved relations.

In an interview with The Daily Telegraph, Mr Lansley said patients would be asked: "Was the service and experience you had good or not?"

Of bereaved relatives he said: "We'll be... asking them, after a suitable passage of time, what was their loved one's experience of care and how well were they looked after towards the end of life."

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